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It is much more affordable than having a full-time receptionist. Calls are answered by Australian call centre employees, after that the messages sent as an email which I can react to in turn. The receptionists are familiar with your service and can field most questions instantly. Ones they can't are sent via email.

OfficeHQ has actually been among the best business and lifestyle decision I have actually ever before made. Saves my team and I lots of time, and enables us to give a much far better solution and consumer experience. Well worth the investment! Highly advised! OfficeHQ have actually been very expert, responsive and efficient in taking care of the phone calls for the charity I work for.

Their client service team (I have actually lately been dealing with Amanda & Holly) are incredibly practical and responsive. I value the dedication and appreciate the energy when doing their task. I can not talk highly sufficient of this team. 5 celebrities for Holly & Amanda! And then 5 celebrities to the reception team who are absolute specialists when answering the telephone calls coming with from our clients.

We would not have actually expanded and been successful as an online seller without the solutions of OfficeHQ. We pertain to OfficeHQ as the 'voice of our service', a partner who does a fantastic job every single time driving sales queries to us quickly by e-mail and text, permitting us to respond promptly.

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We have been a client of OfficeHQ for a number of years. We have actually been utilizing OfficeHQ efficiently as our incoming call centre for over 5 years now. Running a net solutions company needs a customer phone line which constantly gets addressed, no issue what time of the day, or exactly how many calls come in at the exact same time.

We are happy that OfficeHQ has actually become the ideal selection - receptionist answering phone calls. We have actually been pleased with OfficeHQ. Our reception service was simple to set up and the repayment intends scale sensibly. The solution has actually offered us with a more specialist means of managing enquiries than merely sending prospects to message financial institution.

The reception team are courteous and well-spoken, which elevates our brand name and gives the understanding that we are always offered. It really takes the stress off me recognizing OfficeHQ will certainly address my phone calls if I can not, or if I get on another telephone call. OfficeHQ receptionists really pay attention to my customers and send me a message detailing what the call was regarding.

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It's a fantastic service and highly advised. Since involving the solutions of OfficeHQ over three years earlier, our team of psychologists have the certainty of knowing that, when we are not offered, the phones will certainly be addressed by a specialist OfficeHQ assistant in a cozy individual way. Our practice has all the benefits of a devoted receptionist, without the expensive expense of using and educating one more team member.

They actually execute as a smooth expansion of the technique, responding to contact a truly professional and caring means - virtual receptionist for medical practice. In real estate our clients call between 8am and 8pm, well outside common service hours. We require to be absolutely confident that all our client telephone calls are responded to swiftly

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I really believe involving an assistant on team couldn't match the service OfficeHQ offers. The cost-benefit of using OfficeHQ for a tiny service like ours is amazing; it has all the advantages of a permanent receptionist, without the price or need to manage an additional personnel. OfficeHQ has actually given an incredibly valuable service over the last 5 years.

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The solution works and rate effective and we see OfficeHQ as an important component of our interaction technique. I would very recommend OfficeHQ to any person that is searching for a specialist inbound telephone answering service! We have been using OfficeHQ's services for years now and it's of the highest requirement.

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We are a 40-year-old organization and OfficeHQ have actually been a godsend to us. I very recommend to any kind of business looking for a fantastic answering system, phone call OfficeHQ.

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Yes. This is referred to as "call overflow". A great deal of companies need their call to be answered just when they are unable to take the telephone call themselves. If you tip out of the office for an hour or your internal assistant goes to lunch, is on leave or is active on another telephone call and you have multiple calls coming in at the one time.

In such circumstances our receptionists will after that answer the phone as if we remained in your office. You're constantly in control and can loosen up understanding you will never ever miss out on another crucial call again!.

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